Shipping policy
OUR POLICY
Shipping charges are not refundable. We do not cover the shipping cost of a return. We recommend returns be sent by the U.S. Postal Service, FedEx, or UPS. It is also recommended that returns be insured for the full retail value of the merchandise as well as a tracking number for your package.
Returns must be in unused condition and with all the original packaging including all tags, jewelry cards/tags, and boxes. Please keep your receipt for your records as well as our company flyer for future purchases. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION.
PLEASE TAKE NOTE: ALL PERSONALIZED ORDERS AND CUSTOM PIECES ARE CONSIDERED FINAL SALE AND ARE NOT RETURNABLE OR EXCHANGEABLE UNLESS DEFECTIVE.
Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. If a defect is found, it is your responsibility to contact us right away so that we can correct the issue immediately. Goods damaged due to buyers' negligence will not be accepted for refund.
Please feel free to send us any question or inquiry or comment. We will get back to you in 24-48 hours.
Please feel free to send us any question or inquiry or comment. We will get back to you in 24-48 hours.
If your enquiry is urgent, please call 301-3266312 or What App 301-326-6312 between Monday 10am – 5:30pm, Saturday 10am – 4pm and Sunday: Closed